Feedback from previous guests about their experience.
84%
liked the hotel and would stay again
great location
friendly staff
limited room size
inconsistent service
8.4/10
Great
Rooms
8.5
Location
9.3
Service
8.4
Dining
7.6
Guest reviews
8.4/10
based on 10 reviews
8.8
8.8/10 based on 1593 reviews
Danny
United Kingdom,
May
2024
8.4/10
I had a great stay at the hotel. The rooms were not huge but still nice, and they were spacious, beautifully decorated, and very comfortable. The service was exceptional, going above and beyond with thoughtful gestures like delivering a chilled bottle of champagne with a note. The location was good despite some parking inconveniences, offering stunning views of the CN Tower and easy access to popular attractions. The dining options were a bit pricey and lacked variety. Overall, a pleasant experience.
Rooms
8.0
The rooms were not huge but still nice. They were spacious, beautifully decorated, and very comfortable.
Service
9.0
The service was fantastic, with staff going above and beyond to make our stay memorable.
Location
9.0
The location was great, offering views of the CN Tower and Lake Ontario, and it was convenient for exploring the city.
Dining
7.0
The dining options were a bit expensive and lacked variety, but the overall service was good.
Facilities
9.0
The hotel facilities were modern and well-maintained, providing everything we needed during our stay.
Howard
United Kingdom,
March
2024
8.0/10
The hotel offers a stunning view which is definitely worth the extra cost, though the room could be a bit more spacious. The lack of a mini bar and limited water supply daily were minor drawbacks.
Rooms
8.0
The room had a gorgeous view and was definitely worth the extra money. It could be a little bigger and lacked a mini bar, providing only 1 bottled water per day.
Service
7.0
The staff was accommodating, honored our requests, and checked on our needs. However, there was room for improvement in their professional demeanor.
Location
9.0
The hotel's location is excellent, with convenient access to attractions and restaurants like the CN Tower and the aquarium. The friendly service and proximity to key venues like the Rogers Centre and Air Canada Centre were highlights.
Dining
8.0
The dining experience was generally good, although breakfast finished early, catering more towards business travelers. Despite occasional crowding, the food quality was consistent.
Facilities
8.0
The hotel provided adequate facilities to meet our needs during the stay.
great location
limited room size
Ron
United States,
March
2024
8.6/10
Wow, let me tell you about my stay! The hotel rooms were incredible, especially the corner soaker tub rooms with an amazing view over the lake, Toronto Island, and the waterfront. I couldn't hear a single thing from the hallway or neighboring rooms which made my stay so peaceful, except for the 3:30 am interruption. The service was top-notch, with staff who knew us and were available for any needs. The hotel's location was superb, offering a stunning view of the CN Tower and easy access to the skywalk, subways, and airport train. However, it was a bit odd being on the train tracks side and feeling like I was at a crowded house party. The dining experience was a delight, providing one of the best meals I had during my travels in the last 8 days, although it did take quite a while. The facilities were impressive, with a bar, outdoor seating, and various lawn games on the 4th floor.
Rooms
9.0
The rooms were quiet and luxurious, with an amazing view and comfortable amenities.
Service
9.0
The staff were attentive and always ready to assist, making my stay truly enjoyable.
Location
9.0
The location was incredible, providing both a great view and convenient access to transportation options.
Dining
8.0
The dining experience was superb, offering delicious meals and a great value for the quality received.
Facilities
8.0
The facilities were impressive, with a range of amenities that added to the overall experience.
Michael
United States,
January
2024
7.8/10
The hotel offers large, well-appointed rooms with a great view at a reasonable price. The service was exceptional, making me feel at home away from home. The location is excellent for accessing key landmarks. However, the dining experience was overpriced and not very good.
Rooms
8.0
The rooms are large, well-appointed, and offer a great view.
Service
9.0
The service staff were young, knowledgeable, and attentive, going above and beyond to ensure a pleasant stay.
Location
9.0
The hotel is conveniently located near major attractions and transportation hubs, offering great views.
Dining
5.0
The dining options were overpriced and not very satisfying.
Facilities
8.0
The facilities were well-maintained and added to the overall comfort of the stay.
John
United Kingdom,
January
2024
9.0/10
I had an amazing stay at the hotel with spectacular views of the CN Tower and the Rogers Centre from my high-floor room. The room size was perfect for two people, but it might be a bit tight for a family of four. The service throughout my stay was absolutely fantastic, from helpful dinner reservations to a friendly check-in experience. The location was superb, being close to Union Station, the Rogers Center, Scotiabank Arena, and many of Toronto's top attractions. The dining experience was delightful, especially enjoying fresh orange juice in SOCO. Overall, a great value for the money.
Rooms
9.0
My room with views of downtown Toronto and Lake Ontario was spacious and offered breathtaking scenery.
Service
9.0
The staff was incredibly helpful and genuinely enthusiastic, making my stay even more enjoyable.
Location
10.0
The hotel's location was perfect for exploring Toronto, with easy access to the city's main attractions and transportation hubs.
Dining
8.0
The dining experience, especially at SOCO, was fantastic, although the setup seemed a bit clunky.
Facilities
9.0
The hotel offered great facilities, making my stay convenient and enjoyable.
Joshua
United Kingdom,
December
2023
7.8/10
The hotel offers spacious rooms with fabulous views but lacks light control at night. The service is attentive and accommodating, especially with environmental initiatives. The location is ideal for sports events and sightseeing, with stunning night views. Dining options are limited and overpriced. The facilities are satisfactory overall.
Rooms
8.0
The rooms are of an excellent size, well thought out, and offer fabulous views.
Service
9.0
The staff are lovely, helpful, and actively engage in environmental initiatives.
Location
9.0
The location is great for sports events, sightseeing, and stunning night views.
Dining
6.0
The dining options are limited and overpriced.
Facilities
7.0
The hotel facilities are satisfactory.
Albert
United Kingdom,
October
2023
9.0/10
I absolutely loved my stay at this hotel! The location is unbeatable, right in the heart of downtown Toronto with easy access to all the hotspots. The remarkable view of the CN Tower from the bath was simply breathtaking, although there were minor issues with the price. The service was exceptional, with staff going above and beyond to assist. Dining options were superb, especially on the top floor with lounge access. The facilities were top-notch, making my stay truly enjoyable.
Rooms
9.0
I requested a room overlooking the CN Tower, and the view was absolutely spectacular. The bath with this amazing view was a highlight of my stay.
Service
9.0
The staff at the hotel were professional, pleasant, and incredibly helpful, even when my husband and I encountered a little mishap with our room key. Their prompt response and courteous service truly stood out.
Location
9.0
The hotel's lower downtown Toronto location put me right in the center of the action, close to numerous entertainment venues, Union Station, and fantastic dining options. It was a perfect spot for both exploring the city and attending events.
Dining
9.0
The dining experience was exceptional, particularly on the top floor, where I enjoyed access to the lounge and complimentary breakfast. The variety and quality of the food were impressive.
Facilities
9.0
The hotel's facilities exceeded my expectations, with everything from room service to laundry being efficiently handled. I particularly enjoyed the lounge area on the top floor for its ambiance and service.
Arthur
United States,
September
2023
7.8/10
I had a great time at the hotel, with a nice view over the lake from my room and plenty of shelves and cubbies to keep my things organized. The room was spacious and well-equipped, but there was a slight mix-up with room assignments after our check-in. The service could use some improvement, especially in terms of basic hospitality skills. Despite some issues, the location was spectacular, offering breathtaking views of the CN Tower and easy access to major attractions in Toronto. The dining experience was delightful, with incredible views of the water and the city, although it could get a bit crowded at times.
Rooms
8.0
The room was spacious and well-equipped.
Service
5.0
The service needs improvement in terms of hospitality skills.
Location
9.0
The location is spectacular, especially with views of the CN Tower and Lake Ontario. It's ideal for exploring Toronto.
Dining
9.0
The dining experience was incredible, with breathtaking views and good food, although it could be crowded.
Facilities
8.0
The facilities were well-delivered.
Simon
United Kingdom,
September
2023
8.8/10
I absolutely loved my stay at the hotel! The corner room with a deep soaking bathtub surrounded by windows offering breathtaking views of the CN Tower, Ripley's, downtown, and the harborfront was simply to die for. However, the welcome card was hidden at the back of the bottom cabinet, making it a bit difficult to access without getting on hands and knees.
Rooms
9.0
The room was a dream come true with its stunning view and luxurious amenities.
Service
9.0
The service was exceptional, both at the hotel and restaurant. The staff was kind, courteous, and always ready to assist. They even provided helpful tips about the surrounding areas and transportation options.
Location
10.0
The hotel's location was perfect for all our events and sightseeing. Being across the street from a complex with Rogers Stadium, the Convention Center, and the CN Tower was unbelievably convenient. Moreover, the proximity to Union Station and famous landmarks like the CN Tower and the Aquarium made exploring the city a breeze.
Dining
7.0
The dining experience, while satisfying, was only average compared to other hotels I've stayed at. The presence of a Starbucks cafe in the lobby was nice, but I wish there were more diverse dining options available. However, the homemade desserts were a delightful treat.
Facilities
9.0
The hotel's facilities were top-notch, offering everything I needed for a comfortable stay. From room service to dry cleaning and laundry services, they had it all covered.
Great service
Average dining
Arthur
United Kingdom,
May
2023
9.2/10
Our stay at the hotel was absolutely delightful. The rooms were clean and comfortable, and the staff was incredibly helpful and friendly. While the dining was a bit pricey, the overall experience was worth the extra penny. The location was superb, right in the heart of everything we wanted to explore.
Rooms
9.0
The room we stayed in was impeccably clean and comfortable.
Service
9.0
The staff went above and beyond to make our stay special, arranging thoughtful surprises and always being friendly and informative.
Location
10.0
The hotel's location was excellent, putting us in the middle of all the activities we had planned and close to essential spots like the Metro Convention Centre.
Dining
9.0
The dining experience was top-notch, offering delectable dishes that surpassed our expectations.
Facilities
9.0
The hotel's facilities were top-notch, providing everything we needed for a comfortable and enjoyable stay.
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